Return & Exchange Policy
FINAL SALE: Pre-Order (Made to Order), Ready to Ship Items (above $1000 or as marked) or Final Sale items
Most of our items are made-to-order as we do our part to be a sustainable, low waste company. Since these items are are made especially for you, they are not eligible for returns or exchanges and are final sale. Items that are Ready to Ship above $1000 or marked as final sale are also final sale.
If there is a serious issue, please contact our support team within 48 hours of receipt with comprehensive details along with images of the product delivered and we will do our best to resolve support@thekharedi.com. Please note we are not able to assist after 48 hours.
We have a very easy return/exchange policy. If you are not satisfied or happy with your purchase, you must inform us within 7 Days from the date of receiving the package. We will validate your return/exchange request, only after we authorized it, the product should be returned to us within 10 business days along with copy of invoice, original packing and in the original condition as sent to customer and you will receive a store credit for the same which has no expiry date or exchange the same on prior effect.
Terms & Conditions:
- If the product is sent back to us without our consent, return/exchange will not be accepted.
- No returns/refund/exchange will be accepted for customized/stitched products & accessories.
- Return/Exchange of the product will be accepted only once.
- In case of defects, we may ask for a picture of the damaged product. After reviewing the picture, we may send you another piece of the same design.
- Refund will be processed only if we cannot replace the defective item with another piece.
- Shipping cost is non-refundable.
- Return shipping is to be borne by the customer and is to be shipped via UPS or FedEx only. Exchange shipping is to be borne by The Kharedi Shop.
- If you have ordered multiple products and we are unable to provide certain products from your order, you will be asked to select another product / take a store credit / the amount for only that particular product will be refunded.
- For alterations if required, we can provide you with a store credit of $50.